Frequently Asked Questions (FAQs)

 

Frequently Asked Questions (FAQs) for Doctors:

 

What is MDManager?

A: MDManager is a FREE to use mobile app by MedMantra.com to facilitate communication between a DOCTOR, Doctor’s STAFF and his/her PATIENTS/guardians. In short, MD Manager is a patient-doctor and patient-staff communication app using which doctors can send notifications/health education material to patients and the patients can communicate with the doctors for their queries and take appointments.

 

How to Register?

A: Download MDManager from Google Play Store or go to MDManager website (mdmanager.co). Click on “CREATE A NEW ACCOUNT”. Fill in the very short registration form. Select the role named “I am a Doctor”. Your MDManager account would be ready to use.

 

Who can register and login from the web?

A: Doctors and patients can register from the web, and doctors, staff, and patients can login from the web.

 

How to Login?

A: Open the MDManager App on your Android phone or go to MDManager website. Login to your MDManager account by entering your registered phone number in the Phone No field and the password in the Password field.

 

How is this App useful to me?

A:

You can use this app to:

  1. Send notifications, messages, photos/images (including x-rays), prescriptions, reports etc. to your registered patients. Keep patient records/clinical details in your mobile – available anytime and anywhere. Stay connected with your patients by regularly sending them preventive health information, offers, discounts, free camps etc.
  2. Receive messages from registered patients (only if you allow). You can allow your patients to send messages, feedback, previous prescriptions, reports, photos/images (including x-rays) etc.
  3. Manually / Automatically schedule appointments (time-based or token based). Manual can be done by the Doctor and/or the Doctor’s staff.

 

How does MDManager work?

A:

  1. An account is created when you register and login to the MDManager App or Web. You get an admin dashboard where you can keep track of patient groups, staff(s), patients/guardians and all messages and appointments.
  2. A separate account needs to be created for your staff. Multiple staff members for multiple clinics can be added. You can ask your staff to download the app – create a new account – click I am a staff – fill the registration form. A doctor can send an invitation to staff (for that you can tap settings icon where you can see “SEND INVITE” button. Enter the registered mobile number of staff and send the invite.
  3. A doctor can create any number of groups as per his/her requirements, by going to the “Add Group” option which can be seen after tapping the three dots icon in the right upper hand corner of the app. A doctor can change the name of a group or delete a group by selecting appropriate options.
  4. After adding a new group, the doctor can see the joining code specific for that group in the “View Groups” option at the above-mentioned location.
  5. A doctor can then ask his patients to download the MDManager app from play store – click “Join Group” on successful registration – add group code (given to the patients by doctor’s staff as per the group in which the doctor wants to add the patient) – That’s it!
  6. Staff can reply to the patient’s appointment messages by giving them appointments (time or token based as selected by the doctor from the “Settings” page).
  7. After successfully giving appointment to a patient – The doctor and the staff can see the appointments list in their respective accounts. The first page of appointments list shows today’s appointments. If you cannot see anything on that page, then it means there are no appointments for today. Next days’ appointments can be seen after clicking “More Appointments” on the same page, at the bottom. To see still more appointments, you can select a date range and press enter.
  8. To send a message to a group or an individual patient – go to your group on the dashboard. You can search for it by entering the first few letters of the group name at the right upper hand corner.
  9. A doctor can add new groups, change the name of a group, copy/move patients to another group, and delete unwanted patients from a group.
  10. A doctor can be a patient himself/herself of another doctor. In this case, you need to switch to the patient mode. This option is available on tapping settings icon in the app.
  11. A doctor can add any number of clinics and any number of sessions for each clinic.
  12. A doctor and a staff can chat with each other via the app. This facility can also be used to inform the staff about how much to charge a patient. To use this facility staff needs to select “CHAT WITH DOCTOR” option and enter the Doctor’s group code (Preferable to create a group called “Staff”) for the first time. After that, it gets activated permanently.

 

What are the advantages of using MDManager?

A: MDManager is FREE to use mobile app to facilitate communication between a DOCTOR and his/her PATIENTS/guardians.

  1. Patients cannot see doctor’s mobile number. Unlike WhatsApp, they won’t come to know who else is in the group created by the doctor and cannot send messages to the group.
  2. Automated/manual appointment system.
  3. One-way communication.
  4. Create two-way communication groups at your discretion.
  5. Monitor the overall communication with the Admin Dashboard.
  6. Send attachments with one click.

 

How to invite Patients/Guardians on MDManager?

A: After creating a group, give the automatically generated group code to respective patients/guardians through your staff. You can display it in your reception area. Also, you can send SMS to the mobile numbers of your patients informing them about the App and your groups in the App. The patients/guardians will then download the App and get connected to you by adding the group code. Download the flyer or notice giving information about the App to the patients or guardians from MDManager.co, print it and display it at a prominent place in your clinic or hospital.

 

How is it better than a website?

A: It is a super value addition to you posting things on your website. You can never be sure of what time patients/guardians log into the website and read something that you posted. You cannot be sure if they actually received what you wanted when it was needed or not. MDManager is instant, real-time and right in the hands and pockets of patients/guardians.

 

What about Patients/Guardians who do not download?

A: Once you start sending out communication actively, those who are left out eventually do join in as no patient/guardian wants to miss out on something that others are receiving.

 

What if a Staff Member or the Patients/Guardians are non-tech savvy?

A: Most staff members or patients/guardians would be WhatsApp users. Our app is as simple so that’s not a problem. Even if it is, you may start by just communicating the important notices and announcements with a click. We are sure that going forward the ease of use would attract them too. Our support is also there for any assistance.

 

What is the cost involved?

A: Nothing. Yes, you read it right. MDManager is FREE to use and would always be.

 

Why is it free?

A: We believe communication should always remain free. Our business model is similar to WhatsApp or LinkedIn. The vision is to create a huge network of Doctors and Patients. Provide them with excellent services first and then come up with different paid modules and products. Obviously, doctors would be completely free to choose these paid modules or not.

 

What are its advantages over SMS?

A: While SMS costs you money, MD Manager is free. On SMS you can send just 160 characters of text and not pictures/image files etc. when needed.

 

How is it better than WhatsApp?

A: On WhatsApp, everyone can see each other’s numbers and there is no data security. As a Doctor, you have to manage many groups. WhatsApp Admin doesn’t know what’s happening in those groups. Patients/guardians clutter it with unwanted messages. MD Manager is streamlined and solves all these issues.

 

Frequently Asked Questions (FAQs) for Patients/Guardians:

 

What is MDManager?

A: MDManager is a FREE to use mobile app by MedMantra.com to facilitate communication between a DOCTOR, Doctor’s STAFF and his/her PATIENTS/guardians, and to manage APPOINTMENTS. In short, MDManager is a patient-doctor and patient-staff communication app using which doctors can send notifications/health education material to patients and the patients can communicate with the doctors for their queries and to take appointments.

 

How to Register?

A: Download MDManager from Google Play Store or go to MDManager website (mdmanager.co). Create a new account. Click on the role named “I am a Patient/Guardian”. Fill in the registration form. Enter the “GROUP JOINING CODE” given by your doctor. Your MDManager account would be ready to use.

 

How to Login?

A: Open the MDManager App on your Android phone or go to the MDManager website (mdmanager.co). Login to your MD Manager account in the app or on the web by entering your registered phone number in the Phone No field and the password in the Password field.

 

What is the cost involved?

A: Nothing. Yes, you read it right. MDManager is currently FREE to use.

 

What are the platforms on which MDManager is available?

A: Android and Web.

 

Can I register or login from the web?

A: Yes, you can. Patients/Guardians can access MDManager on their Android phones by downloading it from Google Play Store or by going to the MDManager website (mdmanager.co)

 

How to contact a doctor and make an appointment?

A: To contact a doctor or to make an appointment you need to first join the doctor’s group if not done at the time of first log-in.

Ask your doctor for the group code to be entered. After entering the group code (this option comes after tapping the three-dots icon at the right upper corner of the app) given by the doctor, the patient/guardian can send an appointment seeking message to his/her staff.

If you want to take an appointment, go to the “APPOINTMENTS” tab – select appointment – select the name of the patient who wants an appointment, preferred date, preferred time and then press “Send”.

To communicate with the Doctor, select tab showing “YOUR DOCTOR’S NAME” – type your query in the message box and then press “Send”. Note that a patient cannot send messages to a group.

To look for your appointment – go to the appointments page. If you want to see previous appointments, then click “More”.

Very shortly we are coming up with a new feature whereby you can track your token number at the doctor’s clinic LIVE and many more exciting features.

 

Can we directly contact a doctor?

A: Patients/Guardians by default cannot directly contact a doctor unless the doctor allows the same. Kindly get in touch with your doctor to know more.

 

What if I want to get connected with other doctors as well?

A: You can get connected with as many doctors and their appointment groups. You just have to enter the respective codes.

 

Frequently Asked Questions (FAQs) for Staff:

 

What is MDManager?

A: MDManager is a FREE to use mobile app by MedMantra.com to facilitate communication between a DOCTOR, Doctor’s STAFF and his/her PATIENTS/guardians. In short, MDManager is a patient-doctor and patient-staff communication app using which doctors can send notifications/health education material to patients and the patients can communicate with the doctors for their queries and to take appointments.

 

How to Login?

A:

  1. Download MDManager App from Google Play Store or go to the MDManager website (mdmanager.co) – CREATE A NEW ACCOUNT – SELECT “I am a staff”. Accept the invitation sent by your doctor.
  2. A staff can connect with any number of Doctors. This is useful in a hospital or a polyclinic set-up.
  3. Select a Doctor by tapping the icon at the right upper hand corner of the app.

 

What are the platforms on which MDManager is available?

A: Android and Web.

 

How does MDManager work?

A: You will receive requests for appointments from patients/guardians. When a patient requests an appointment by sending an appointment message, it is received by both the staff and the doctor. The staff (you) can then tap the CALENDAR ICON in the patient’s message – select the available time slot and then send the appointment confirmation message to the patient. In a token-based appointment system, the staff has to enter the token number instead of the time. Once this message is sent, the appointment gets updated in the appointments list. The first page of appointments list shows today’s appointments. For visualizing next day’s appointment click “more”. If you want to see still more appointments, then select the dates and press enter. Once a patient is seen by the Doctor, you can check the small box to the left of the appointment message. You can do the same to cancel an appointment. To reschedule, you can cancel the existing appointment and then give a new appointment date and time/token number.